Terms of Service

Effective Date: 12/09/2024

1. Introduction

Welcome to FirstClass Couriers ("we," "us," "our"). By using our delivery services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully before using our services.

2. General Provisions

The Terms of Service constitute the entire agreement between you and FirstClass Couriers regarding the use of our services and supersede any prior agreements or understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any matters not expressly covered by these Terms will be addressed in accordance with applicable laws and regulations, and we reserve the right to modify these Terms as necessary to address such matters.

3. Use of Services

• Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.
• Account Registration: To use certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Service Limitations: We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including but not limited to situations where we suspect fraudulent activity or non-compliance with these Terms.

4. Customer Responsibilities

• You are responsible for providing accurate delivery information and ensuring that the recipient is available to receive the package. Failure to provide accurate information or ensure delivery availability may result in additional charges or delays.

5. Delivery Services

• Service Description: We offer delivery services that include the transportation of packages within New Zealand. Our services may include same-day freight, overnight freight, and international shipping.
• Package Restrictions: You agree not to send any prohibited items, including but not limited to hazardous materials, illegal goods, or items that violate the laws of New Zealand.
• Accuracy of Information: You must provide accurate and complete information regarding the sender, receiver, and package contents. We are not responsible for delays or losses caused by incorrect information.

6. Service Changes and Interruptions

• We reserve the right to modify or discontinue our services at any time. In the event of a service interruption or change, we will make reasonable efforts to inform you in advance. We will not be liable for any inconvenience or loss resulting from such changes or interruptions.

7. Payment and Fees

• Pricing: The fees for our services are listed on our website and may vary depending on the type of service, package size, and destination. All prices are in New Zealand Dollars (NZD).
• Payment Terms: Payment is required at the time of service. We accept major credit and debit cards, as well as other payment methods specified on our website.
• Refunds: Refunds will be provided in accordance with our Refund Policy, which can be found on our website.

8. Liability and Limitations

• Limited Liability: To the maximum extent permitted by law, our liability for any loss or damage arising from the use of our services is limited to the cost of the service provided. We are not liable for indirect, incidental, or consequential damages.
• Force Majeure: We are not responsible for any delays or failures in service due to events beyond our control, including natural disasters, strikes, or governmental actions.

9. User Responsibilities

• Compliance with Laws: You agree to comply with all applicable laws and regulations, including those related to the shipment of goods.
• Indemnification: You agree to indemnify and hold harmless FirstClass Couriers, its employees, and affiliates from any claims, damages, or expenses arising out of your use of our services or breach of these Terms.

10. Intellectual Property

• Ownership: All content, trademarks, logos, and other intellectual property displayed on our website or through our services are the property of FirstClass Couriers or its licensors. You may not use, reproduce, or distribute any of this content without our prior written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which can be found here. By using our services, you consent to the collection and use of your personal information as described in the Privacy Policy.

12. Termination

• Termination by You: You may terminate your account at any time by contacting us.
• Termination by Us: We reserve the right to suspend or terminate your account and access to our services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to our interests.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services after the changes are posted will constitute your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of New Zealand, and any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be deemed modified to reflect the parties' original intent as closely as possible.

16. No Waiver

The failure of FirstClass Couriers to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of FirstClass Couriers.

17. International Use

Our services are intended for users located in New Zealand. If you access our services from outside New Zealand, you are responsible for compliance with local laws and regulations.

18 Definitions

For the purposes of these Terms:

• "Services": Refers to all delivery and associated services provided by FirstClass Couriers.
• "User": Any individual or entity that uses our services, including but not limited to customers, drivers, and administrative personnel.
• "Content": Includes any text, graphics, logos, images, and other materials provided on our website or through our services.

19. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service team to seek resolution. If a resolution cannot be reached through customer service, disputes will be handled through mediation or arbitration in accordance with the laws of New Zealand.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

FirstClass Couriers
Currently Online Only
contact@firstclasscouriers.co.nz
Phone number available through email.