Privacy Policy

Effective Date: 12/09/2024

1. Introduction

Welcome to FirstClass Couriers ("we," "us," "our"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our delivery services, and it outlines your rights regarding your personal information.

2. Information We Collect

We collect the following types of information:

• Personal Information: This includes the name, address, phone number, and email address of both the sender and receiver of packages.
• Package Information: Details about the packages you send through our service, including dimensions, weight, and contents (as required for delivery purposes).
• Payment Information: Credit or debit card details and other payment information required for processing transactions.
• Technical Information: Data such as your IP address, browser type, and access times when you visit our website.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Service Delivery: To process and deliver your packages, ensure proper communication between senders and receivers, and provide customer support.
• Payment Processing: To handle payment transactions securely and ensure that services are paid for.
• Improvement of Services: To analyze how our services are used and make improvements to our delivery operations.
• Legal Compliance: To comply with legal obligations, including those related to customs and border control, or to respond to legal requests.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, IT service providers, and delivery partners.
• Legal Authorities: When required by law or in response to valid legal requests, such as court orders or subpoenas.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your personal information seriously. We implement various measures, including encryption and secure access protocols, to protect your data from unauthorized access, disclosure, or loss.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

As a user of our services in New Zealand, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to certain legal limitations.
• Objection: Object to the processing of your personal information for specific purposes.

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FirstClass Couriers
Currently Online Only
contact@firstclasscouriers.co.nz
Phone number available through email.